drwex (drwex) wrote,
drwex
drwex

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Why Customer Support Matters

Because that customer you're yoinking around might be an internationally famous author.
And he might write about it. In a blog read by, oh conservatively let's call it a quarter of a million people. (*)

http://www.neilgaiman.com/journal/2006/05/farewell-mci.html
http://www.neilgaiman.com/journal/2006/05/farewell-mci-epilogue.html

(*) the new design doesn't list readership, but the old site claimed a readership in that vicinity and I can't imagine his online readership is less now than it was some months ago.
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